Privacy policy

Privacy Policy

Effective Date: August 18, 2026

MN GOLD & GEM ("we", "us", "our") respects your privacy and is committed to protecting the personal information you provide when using our website and purchasing our products.

This Privacy Policy explains how we collect, use, store, and share information when you visit or purchase from our Shopify store.

1. Information We Collect

Depending on how you use our website, we may collect:

Name
Billing and shipping address
Email address
Phone number
Order information
Product and purchase information
Payment-related information
Device and browser information
IP address
Website usage information
Information you provide when contacting customer support

We do not need to receive or store your complete card, UPI, or banking credentials when payments are processed through third-party payment providers.

2. How We Use Your Information

We may use your information to:

Process and fulfil orders.
Arrange delivery.
Provide order updates and tracking.
Process payments and refunds.
Respond to customer-service requests.
Prevent fraud and misuse.
Improve our website and products.
Send marketing communications where permitted and where you have provided appropriate consent.
Comply with applicable legal and regulatory requirements.

3. Dropshipping and Service Providers

MN GOLD & GEM may work with third-party suppliers, fulfilment providers, logistics companies, payment processors, technology providers, and other service providers to fulfil your order.

Where necessary to fulfil an order, relevant information such as your name, shipping address, phone number, order details, and delivery information may be shared with the applicable fulfilment or delivery provider.

We only intend to share information reasonably necessary for the relevant service.

4. Payments

Payments may be processed through third-party payment providers.

Your payment provider may collect and process payment information according to its own privacy policy and terms.

MN GOLD & GEM does not intentionally store complete payment-card credentials on its own systems.

5. Cookies

Our website and Shopify may use cookies and similar technologies to:

Keep the website functioning.
Remember preferences.
Understand website traffic.
Improve the shopping experience.
Measure marketing performance.

You may be able to control cookies through your browser settings.

6. Marketing

If you subscribe to marketing communications, we may send information about products, offers, promotions, and updates.

You can unsubscribe from promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.

7. Data Security

We take reasonable measures to protect personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain information for as long as reasonably necessary to fulfil orders, provide services, comply with legal obligations, resolve disputes, maintain business records, and enforce our agreements.

9. Third-Party Services

Our store may contain links to or use services provided by third parties. Their privacy practices are governed by their own policies.

We encourage customers to review the privacy policies of third-party services before providing information directly to them.

10. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of certain personal information held by us.

To make a request, contact us using the details below.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.