Terms of service

Terms of Service

Effective Date: August 18, 2026

Welcome to MN GOLD & GEM.

By accessing or using our website, you agree to these Terms of Service. Please read them carefully before placing an order.

1. About Our Store

MN GOLD & GEM operates an online retail store offering jewellery, fashion accessories, and related products.

Certain products may be fulfilled through third-party suppliers or fulfilment partners.

2. Product Information

We make reasonable efforts to display accurate product names, descriptions, images, prices, and other information.

However:

Product colours may vary depending on your screen.
Measurements may have reasonable variations.
Product images may differ slightly from the physical product.
Availability and prices may change without prior notice.

Where a product description contains specific material, finish, size, or care information, customers should review that information before purchasing.

3. Pricing

All prices displayed on the website are subject to change.

We may correct pricing, product, or listing errors where necessary.

If an order is placed at an obviously incorrect price due to a technical or listing error, we may contact you before fulfilling the order.

4. Orders

Placing an order constitutes a request to purchase the selected products.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including where:

The product is unavailable.
There is a pricing or listing error.
Fraud or suspicious activity is detected.
The shipping address cannot be serviced.
An order appears to be placed for abusive or fraudulent purposes.

If we cancel a prepaid order, the applicable amount will be refunded according to the payment provider's processing timelines.

5. Payment

We may offer payment methods such as UPI, cards, net banking, wallets, and Cash on Delivery, depending on availability.

Payment services may be provided by third-party payment processors.

6. Shipping

Orders are generally processed after payment confirmation.

Estimated delivery times are provided for guidance and may vary depending on destination, courier availability, weather, holidays, operational issues, or other circumstances outside our reasonable control.

Tracking information may be provided after dispatch.

7. Returns and Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy.

Customers should review that policy before placing an order.

8. Jewellery Care

Customers are responsible for following any care instructions supplied with the product.

Jewellery should generally be protected from excessive exposure to water, perfume, chemicals, cosmetics, sweat, and other substances where the product's care instructions recommend doing so.

Normal wear and tear is not necessarily considered a manufacturing defect.

9. Intellectual Property

The website, branding, logos, text, graphics, design, and other original content associated with MN GOLD & GEM may be protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, or commercially exploit our proprietary content without permission.

10. Third-Party Services

Our store may use third-party services for payments, shipping, fulfilment, analytics, marketing, and other functions.

Those services may have their own terms and policies.

11. Limitation of Liability

To the extent permitted by applicable law, MN GOLD & GEM will not be responsible for indirect or consequential losses arising from the use of the website or purchase of products.

Nothing in these Terms is intended to exclude rights or protections that cannot legally be excluded.